Please disable all plugins in the browser, including Adblock (and other analogs) as this may cause mistakes in accrual of percentage for purchases. They interrupt the data transfer from our website to stores’ systems and may also prevent cashbacks from being accrued for the purchases

Start adding products to your cart only if you get to the store’s website via hellocashback.me. When you add products to your cart directly in a store, and then reopen the cart page via our website, the cashback will not be accrued for such a purchase. Adding items to the cart from ‘pending’ may also result in cashback not being accrued.

Please clear your browser cookies before buying any products. To do so click Ctrl + Shift + Delete. For the "Time range" , choose "All the time."

Usage of different bonus programs during the purchase process erases information about your history on hellocashback.me in the store system causing in the cashback not being accrued.

Do not place any orders by phone, cashback will not be accrued for these purchases. The cashback will be accrued only when you purchase items from the store which via hellocashback.me. Also, if you change your order by phone after placing it, the store will create a new order taken ‘by phone’ and cashback will not be accrued.

Try to make purchases in a separate browser. Several tabs opened in the browser with banner ads and links to partner stores of our website may interfere with the cookies information and your cashback will be paid to the owners of these websites.

We will not be able to accrue cashbacks for purchases made in the “Incognito” mode as the private browser mode will clear the history of your visit to the store’s website via hellocashback.me and will not appear in our data, resulting in cashback not being accrued.

When shopping with your mobile phone only use mobile version of the website. Mobile applications of stores often do not fix and pay for the order, resulting in our website not being able to accrued cashbacks.

Before placing an order please check features, conditions and rates of a specific store. If the store has specific terms for cashbacks payout they will be on the store’s page on hellocashback.me.