Privacy policy

  • Terms
    • We value the trust of our customers who use Hello CashbackTM platform and have created this Privacy policy to give our customers security and protection of their personal data. We will be clear and transparent about the information we are collecting and what we will do with that information.

    • This Privacy policy establishes what personal data is collected and processed as a result of your use of this website; where from this data is taken; how this data is processed; how this data is stored.

  • Definitions
    • SMARTLINE Sagl - the owner of the website - is the “data controller” of all personal data collected within this website.

    • Website - is the website of Hello CashbackTM program, which can be accessed via the following link:

    • Platform - means the website on which the Service is available. It is owned, controlled, managed, maintained and/or hosted by ‘SMARTLINE Sagl’ and is available at

    • Services - reservation and/or purchase services of the Partners, presented via the relevant links listed on the Platform.

    • Third parties - parties that provide services to Customers (Cardholders/Users). If you book a service offered by a third party (such as a hotel room), within the terms of service, the protection of your personal data is controlled by a third party’s privacy policy.

    • Customer (Cardholder/User) – a person who is at least 18 years or over and who legally uses the platform.

    • Personal data - any information that allows us to identify you, for example, your name, contact information, booking registration number, and information about your access and use of the website.

  • What personal data is collected?
    • During the registration process on website for subsequent accruals of cashbacks and for future use of the website features, the following data is collected:

      1. First name

      2. Surname

      3. Email address

      4. Credit card number and expiry date

      5. Booking number

      6. Location, including real-time geographic location of the computer or device via GPS, Bluetooth, and IP Address, in case of using location-based features and enabling location services settings on the device and/or computer used.

  • Why and for how long is personal data used?
    • We are collecting your personal data for providing requested services: we use the information we receive to track your bookings / purchases, for cashback accruals and to give you information about the status of accruals.

    • Customer Services communications: we use your data to manage our relationship with our customers in order to improve our services and enhance your experience with us.

    • Marketing purposes: periodically the data will be used to contact you by email regarding our promotions.

    • You can ask us to delete your personal data by sending us an email to [email protected]. Such requests will be only processed if a copy of your Passport or a valid ID is attached to your email, which helps us to verify your identity. Within 30 days from your request, we will delete your data and we will inform you when the process will be finalised. The copy of your Passport or valid ID will be destroyed once we have processed your request.

    • Please note we undertake to delete data where this right has been exercised by you and there will consequently no longer a legal basis for the processing itself but some set of personal data are impossible to edit or remove (eg. server backup or microfiche).

  • Security of your personal data
    • Strict security procedures are in place for the storage to prevent disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide is protected by SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely processed on the Internet.

    • All card details are stored in accordance with Payment Card Industry Data Security Standards (PCI DSS).

  • Changes to Privacy policy
    • Our Privacy policy may change from time to time. You will be notified about such changes either by email or via a notice on our website.

  • Cookie Policy
    • Cookie files are used to adapt the content of the websites according with your preferences and to optimise the use of the websites; in particular, these files allow us to identify your device and to display the website properly (adapted to your personal needs); to create statistics that helps us to understand how users use our website in order to improve its structure, content and support for user sessions (after logging in), so that you will not have to repeat your login and password on every page of the website.

    • Cookies are automatically downloaded and contain information about the website from which the user followed the link to, information about the User’s Internet connection, IP address, location (country, region, city), browser type, computer screen resolution, and other specifications.

    • If the user accesses the website via search engine link, information will also be collected on the keywords which user entered into the search engine to find and access our website.

    • The website uses two types of cookies: session cookies and permanent cookies. Session cookies are created temporarily & are stored on the User’s device only while the User is on a certain website, and are removed after the User leaves the account or close the browser.

    • Permanent cookies are stored on the User’s device constantly and are activated when the User re-visits the website that created these cookies. Every permanent cookie remains on the device for the time specified in the cookie settings or until it is manually deleted by the User through the browser menu or directly from the system folder where the cookies are stored by the browser.